|What are the main kinds of support?
We have two main kinds of support: System Support, and Technical Support
System support answers questions on how to use the systems:
- How does the system calculate this number?
- What do I do to get the system to give me the numbers, etc. that I want? (e.g., how do I make a plan pass testing?)
- I think the numbers, etc. that Iím getting are wrong. Is this a bug?
Technical support answers computer-related questions:
- How do I install this?
- How do I install this on a network?
- How do I configure this on a network?
- Why am I getting this error message?
- What printer should I select?
- Technical support also answers questions on Data Import, Data Export, and creating Report Writer formats and Data Entry and Review Module forms.
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