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Article DKB00182

DATAIR Knowledge Base Article DKB00182

Category: Pension Reporter
Date Added: 1/23/2006 Last Edited: 1/23/2006

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Why do I receive the error message "The object invoked has disconnected from its clients" when trying to print to a specific printer, but not others?

Why do I receive the error message "The object invoked has disconnected from its clients" when trying to print to a specific printer, but not others? This error can also can occur on certain 5500 schedules but not others or certain years 5500 forms but not all years. This is a bug in the EFAST print control supplied by the DOL. Typically we see this type of error with HP LaserJet 1300, 4000, and 5000 series printers. To work around this problem, install a LaserJet III or 4 series printer driver as an additional printer on your computer, and point it to the same physical printer port (i.e.: LPT1:). Use this new printer driver when selecting where you want your forms printed to. If you are printing to a network printer, you will need to install the LaserJet III/4 drivers on both the workstation and the server. We've advised the DOL contractors of this problem, and continue to urge them to address it.

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